Privacy at a Glance
Six things every Lucky Fortune player should know about how their data is handled.
Your Data Is Encrypted
All data transmitted between your device and Lucky Fortune is protected by 256-bit SSL encryption. Whether you're logging in from Manila or browsing on mobile in Cebu, your information travels securely.
We Collect Only What We Need
Lucky Fortune collects personal information to run your account, process transactions in PHP, verify your identity, and keep the platform secure. We don't collect data just to collect it.
We Don't Sell Your Data
Lucky Fortune does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used to operate the platform and meet our legal obligations — nothing else.
You Have Rights Over Your Data
As a player, you have the right to access, correct, and request deletion of your personal information. You can also ask how your data is being used. Contact our support team to exercise any of these rights.
KYC Is a Legal Requirement
Identity verification (KYC) is required by financial compliance regulations. Providing your documents is not optional — it protects you and the platform from fraud and money laundering activity.
You Control Your Communications
You can opt out of promotional messages at any time. Transactional messages — such as deposit confirmations, security alerts, and withdrawal notifications — will still be sent as they relate directly to your account.
01 About This Policy
This Privacy Policy applies to all users of the Lucky Fortune platform, accessible at luckyfortune.app. It covers information collected when you register an account, make a deposit, place a bet, contact our support team, or otherwise interact with the platform.
Lucky Fortune is the data controller for personal information collected through this platform. We are committed to handling your data responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).
02 Information We Collect
The type of personal information Lucky Fortune collects depends on how you use the platform. Here is a summary of the main categories:
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration and KYC verification |
| Contact Data | Email address, mobile number | Account access, OTP security, transaction alerts |
| Financial Data | Payment method details (GCash reference, bank account number for withdrawals), transaction history | Processing deposits and withdrawals in PHP |
| Technical Data | IP address, device type, browser, session logs | Platform security, fraud detection, performance |
| Usage Data | Games played, bets placed, login times | Account management, responsible gaming monitoring |
| Communications | Support chat logs, emails sent to our team | Resolving queries, improving service quality |
Information You Provide Directly
When you register, you provide your name, email address, mobile number, date of birth, and address. During KYC verification, you submit a copy of a valid Philippine government-issued ID. If you contact support, the content of that communication is also retained.
Information We Collect Automatically
When you access Lucky Fortune, our systems automatically record technical information such as your IP address, the type of device and browser you use, the pages you visit, and your session duration. This data helps us detect unusual activity, troubleshoot technical issues, and improve the overall experience.
03 How We Use Your Information
Lucky Fortune uses personal information for the following purposes:
- Creating and managing your player account
- Verifying your identity in compliance with KYC requirements
- Processing deposits and withdrawals in Philippine Peso via supported payment channels
- Sending account-related communications, including OTP codes, transaction confirmations, and security alerts
- Detecting and preventing fraud, money laundering, and other prohibited activity
- Monitoring gaming activity to support responsible gaming obligations
- Responding to queries and complaints submitted to our support team
- Improving the platform based on how players use it
- Sending promotional communications, where you have not opted out
05 Cookies and Tracking
Lucky Fortune uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the site.
Essential Cookies
These are required for the platform to function. They keep you logged in during a session, remember your preferences, and protect against cross-site request forgery. You cannot disable essential cookies without affecting your ability to use the platform.
Analytics Cookies
We use analytics tools to understand how players navigate the platform — which pages load slowly, where players drop off, and which features are used most. This data is collected in aggregate and is not linked to your personal identity.
Managing Cookies
You can manage or delete cookies through your browser settings. Blocking certain types of cookies may affect some features of the platform. Most modern mobile browsers on Android and iOS allow you to manage cookie preferences in the browser settings menu.
06 How Long We Keep Your Data
Lucky Fortune retains personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. The following general principles apply:
- Account data is retained for the duration of your active account and for a period after closure in accordance with financial record-keeping requirements.
- Transaction records are retained for the minimum period required under applicable anti-money laundering regulations.
- KYC documents are retained for the period required by law from the date of your most recent transaction or account activity.
- Support communications are retained for a reasonable period to assist with follow-up queries and dispute resolution.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
07 How We Protect Your Data
Lucky Fortune takes the security of your personal information seriously. The measures we have in place include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- OTP (one-time password) verification for account login and sensitive account changes
- Restricted access controls — only staff with a legitimate need can access personal data
- Regular security assessments of platform infrastructure
- Automated monitoring for unusual login attempts and suspicious account activity
While we implement strong security measures, no online platform can guarantee absolute security. We encourage all players to use a strong, unique password for their Lucky Fortune account, enable OTP verification, and be alert to phishing attempts. Lucky Fortune staff will never ask for your full password or OTP code.
08 Your Privacy Rights
Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal information held by Lucky Fortune:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information on your account.
Request deletion of your personal data, subject to legal retention requirements.
Object to certain types of processing, including direct marketing.
Receive your personal data in a structured, readable format.
Seek compensation if your data rights have been violated and you suffer harm as a result.
To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within the timeframe required by law. In some cases, we may need to confirm your identity before we can process your request.
09 Minors and Age Restrictions
Lucky Fortune is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that an account has been created by an underage individual, that account will be closed immediately and any associated data will be handled in accordance with our data retention obligations.
If you believe a minor has registered on the platform using false information, please contact us at [email protected] so we can investigate promptly.
10 Changes to This Policy
Lucky Fortune may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or feedback from players. When we make significant updates, we will notify registered players via email or through a notice on the platform.
The "Last updated" date at the top of this page indicates when the current version took effect. We encourage you to review this Policy periodically. Continued use of the platform after an update constitutes acceptance of the revised Policy.
11 Contact Our Privacy Team
If you have any questions, concerns, or requests related to this Privacy Policy or how Lucky Fortune handles your personal data, please reach out to us:
Email: [email protected]
Our support team is available 24 hours a day, 7 days a week. For quick answers to common questions about your account or data, you may also check our FAQ page.
We aim to respond to all privacy-related enquiries within a reasonable timeframe, and no later than the period required by applicable Philippine data privacy regulations.
Play at Lucky Fortune with Confidence
Your data is protected, your transactions are encrypted, and your rights as a player are respected. Join the Lucky Fortune community and experience online gaming built for the Philippines.
21+ only. Please play responsibly. All transactions in PHP.